Before speaking about the KPIs, let me explain how we use AI and machine learning so that we know how to define the KPIs with the specified characteristics to support AI as opportunities for data gathering.

Balanced scorecard is a combination of different KPIs in finance, customer perspective, internal processes, learning and innovation in any organization. What makes AI (artificial intelligence) and ML (machine learning) to be remarkably considered is the power that these two factors bring in data gathering, root cause analysis and data understanding...

In all businesses, there is a time to plan for doing projects and executing strategies. In my experience, I have seen many meetings that leaders are confused in approaching and differentiating these two topics.

Whenever we go to a concert, we know a lot about the singer. The history of the singer, when and where she/he started, the techniques, style and previous tracks, all and all are clear for us. Wait a minute, please! How about the band and the players? Do we know them as much as we know the singer?

Finally, COVID vaccine is out and business leaders are more hopeful to get back to what they had in 2019. It's the beginning of the year and most probably strategy formulation of companies has already happened. Hope you agree that strategy formulation is not a general prescription and it differs from business to business. Therefore, no one can come...

Sometime ago, I dedicated a whole article to organizational innovation & strategy and different types of innovation happening in an organization. I categorized innovation types into A) Incremental and B) Disruptive and we learned that they are both useful and important.